Privacy Policy

Who we are

Todd Smith Carpet & Flooring Co. ("we", "us", "our") is a sole trader / small business operating from Exeter, Devon. This privacy policy explains how we collect and use your personal information when you contact us through our website or by phone.

What information we collect

When you submit an enquiry through our website contact form, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Details of your flooring enquiry

We do not collect payment card details through this website.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry
• Arrange a home visit or quotation
• Follow up on your enquiry if we have not heard back from you

We do not sell, rent, or share your information with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the basis of legitimate interests, specifically responding to your enquiry about our services. Where you have requested a quote or home visit, the processing is necessary to take steps at your request prior to entering into a contract.

How long we keep your data

We retain enquiry information for up to 12 months. If you become a customer, we may retain relevant records for up to 6 years in line with standard business and legal requirements.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us at the details below.

Cookies

This website uses minimal cookies necessary for the site to function. We do not use tracking or advertising cookies. No personal data is collected by cookies on this site.

Contact

For any privacy-related queries, please contact us:

Phone: 07590 907792
or use the contact form on our website.